My Beef with B&Q

B&Q Tower garden

The B&Q garden was a showcase of fine, well-grown plants, so why-oh-why is it that every time I go to a B&Q the plants are either dessicated or drowned – unless I get there immediately after a delivery.  B&Q is known for its good eco-credentials, but putting energy into growing good plants and then failing to care for them properly is extremely wasteful. Maybe they should be giving grants to horticultural students who can then manage their gardening sections.

'Balconies' cascading with tomatoes and nasturtiums

Ferns planted in gravel between the raised beds

2 Responses to My Beef with B&Q

  1. I couldn’t agree more! Yesterday I was trying to figure out a way to complain about this very topic. The plants at my local B&Q have been in a complete state this year being totally under watered. This is not new either, last year I didn’t buy one vegetable because they were all dried out and dying. I have managed to find a couple of things this year, but to be honest I have more or less give up.

    We complained in store last April and were told it was because of the dry weather. But plants in modules need a bit of water everyday and that should not be a surprise to them.

    The waste and expense they must go through surely could for decent irrigation and watering systems or hire a few more staff to take care of the plants. Or maybe they should simply produce less stock.

    Anyway, I am less than impressed and have been forced to go to their competitors this year.

  2. I think I can shed some light on this. After working for a major DIY store I have seen first hand the problems and pitfalls. You can imagine how much it would pain you to discover a whole delivery of tender plants had been received when no garden centre staff were around and then left outside to freeze! Or to see healthy plants being put in the skip because a computer says they are no longer on sale. No common sense prevails in these stores. I was in a team of four trained horticulturalists and keen gardeners in our store, then the number of us halved. The replacements and “relief” staff have all been teenage boys, who have no desire to learn about plants or the care of plants, they are employed because they are cheep and happy working random hours. Our team was stretched as it was to keep everything organised and watered, especially when you have to deal with being called inside to do other stuff. One of the main problems was always distribution, the plants would be sent out to us wether we had room for them or not, or if they would survive our colder northern climate!
    At the end of the day, from what I could see the ones in charge had little knowledge or care about the needs of plants, they certainly weren’t willing to put the time or money into paying/ retaining well trained staff.
    Sorry this “rant” is a year late, but as someone who’s been there, done that I’ve seen both sides. I’ve also seen our plants in tip top condition, nursery area spick and span and with lovely displays…. But only after blood sweat and tears! ;)

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